Our guarantee promise and returns policy

We intend growing our business and client base around an efficient, fast, reliable delivery service. We would therefore ask our customers to be familiar with our guarantee and returns policy.

30-Day Money-Back Guarantee

We want you to be fully satisfied with every product that you purchase from www.LightsOn.co.nz. If you or your client is not 100% satisfied with the products that you have purchased, you may return the products within 30 days of delivery for a full refund of the purchase price, minus the shipping and handling charges.

The item must be returned in re-saleable condition, in original boxes, and with all paperwork, parts and accessories to insure full credit.

Damaged or Defective Items

Please supply us with your tracking number from your original confirmation e-mail. We will also need your e-mail address and phone number. LightsOn will make every reasonable effort to replace the item quickly.

Credit

You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your returned product. You will also be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.